Introduction
At SharedCorner, we strive to provide exceptional makeup artistry services and ensure your complete satisfaction. This Refund Policy outlines the terms and conditions for refunds and cancellations of our services.
By booking our services, you agree to the terms of this Refund Policy. Please read this policy carefully to understand your rights and obligations regarding refunds and cancellations.
Booking Deposits
To secure your appointment for our professional makeup services, we require a booking deposit. The deposit amount varies based on the type of service:
- For bridal makeup: 50% of the total service cost
- For special event makeup: 50% of the total service cost
- For group bookings: 50% of the total service cost
- For makeup lessons: 50% of the lesson fee
- For editorial and commercial makeup: As specified in the project contract
Booking deposits are non-refundable but may be transferable under certain circumstances as outlined in this policy.
Cancellation Policy
Client Cancellation
Our cancellation policy for refunding the remaining balance (excluding the non-refundable deposit) is as follows:
- More than 30 days before the scheduled service date: Full refund of any amount paid minus the non-refundable deposit
- 14-30 days before the scheduled service date: 50% refund of any amount paid minus the non-refundable deposit
- Less than 14 days before the scheduled service date: No refund will be provided
All cancellation requests must be submitted in writing via email to [email protected]. The date of the email will be considered the official cancellation date.
Bridal Bookings - Special Conditions
Due to the high demand for bridal services and the extensive preparation involved, bridal bookings have stricter cancellation terms:
- More than 60 days before the wedding date: Full refund of any amount paid minus the non-refundable deposit
- 30-60 days before the wedding date: 50% refund of any amount paid minus the non-refundable deposit
- Less than 30 days before the wedding date: No refund will be provided
SharedCorner Cancellation
In the rare event that we need to cancel your booking due to unforeseen circumstances (such as illness, emergency, or force majeure events), we will:
- Notify you as soon as possible
- Make every reasonable effort to find a suitable replacement artist of similar skill level
- If no replacement can be found, offer to reschedule your service to the next available date
- If rescheduling is not possible or acceptable to you, provide a full refund of all amounts paid, including the deposit
Rescheduling Policy
We understand that circumstances may change, and you might need to reschedule your appointment. Our rescheduling policy is as follows:
- Rescheduling requests made 14 or more days before the scheduled service date: Your booking deposit can be transferred to the new date, subject to availability, at no additional cost
- Rescheduling requests made less than 14 days before the scheduled service date: A rescheduling fee of £50 will apply, and the new date is subject to availability
- Rescheduling requests made less than 48 hours before the scheduled service date: Treated as a cancellation with no refund; a new booking and deposit will be required
For bridal services, rescheduling requests must be made at least 30 days before the wedding date to avoid additional fees.
All rescheduling requests must be submitted in writing via email to [email protected].
Trial Sessions
Trial sessions are an important part of our service, especially for bridal and special event makeup. Our policy for trial sessions is as follows:
- Trial sessions are charged separately from the actual service day
- Payment for trial sessions is due in full at the time of booking
- Cancellations of trial sessions made more than 48 hours in advance will receive a 50% refund
- Cancellations made less than 48 hours in advance will not be refunded
- Rescheduling a trial session is subject to availability and must be requested at least 48 hours in advance
Service Dissatisfaction
Your satisfaction is our priority. If you are not completely satisfied with our services, please:
- Inform your makeup artist immediately during or immediately after the service so that adjustments can be made on the spot
- If the issue cannot be resolved during the appointment, contact our customer service team within 24 hours at [email protected] with details of your concerns and photos if applicable
Refund requests based on dissatisfaction will be evaluated on a case-by-case basis. If we determine that our service did not meet our professional standards, we may offer:
- A complimentary service to rectify the issue
- A partial refund
- A credit toward future services
Please note that differences in personal preference or style do not automatically qualify for a refund. We make every effort during the consultation and trial process to understand and meet your expectations.
Additional Services and Add-Ons
Additional services or add-ons requested on the day of your appointment (such as adding false lashes, additional people for makeup, or extending service time) are subject to availability and must be paid for at the time of service.
If you cancel any pre-booked additional services:
- More than 48 hours before the appointment: Full refund for the add-on service
- Less than 48 hours before the appointment: No refund for the add-on service
Group Bookings
For group bookings (3 or more people), special terms apply:
- A 50% deposit is required to secure the booking
- Final headcount must be confirmed at least 14 days before the service date
- Reducing the number of people after the final headcount confirmation will not result in a reduced total price
- Adding people after the final headcount confirmation is subject to artist availability and additional fees
Group booking cancellations follow the same timeframe as our standard cancellation policy, but apply to the entire group booking.
Product Purchases
For physical products purchased through SharedCorner:
- Unopened, unused products in original packaging may be returned within 14 days of purchase for a full refund
- Products that have been opened, used, or damaged cannot be returned
- Return shipping costs are the responsibility of the customer
- Sale items or products marked as "final sale" cannot be returned or exchanged
To initiate a product return, please email [email protected] with your order number and reason for return.
Gift Certificates and Service Packages
Our policy for gift certificates and pre-paid service packages:
- Gift certificates are non-refundable but transferable to another person
- Gift certificates are valid for 12 months from the date of purchase
- Pre-paid service packages are non-refundable once the first service in the package has been used
- Unused pre-paid service packages may be refunded according to our standard cancellation policy timeframes
Force Majeure
SharedCorner will not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, natural disasters, pandemic restrictions, severe weather, government actions, or other unforeseeable events.
In case of such events:
- We will make every reasonable effort to reschedule your service
- If rescheduling is not possible, we will issue a full refund or credit for future services at your preference
Refund Processing
When a refund is approved, it will be processed as follows:
- Refunds will be issued using the original payment method when possible
- Credit card refunds typically take 5-10 business days to appear on your statement, depending on your card issuer
- Bank transfer refunds may take 3-5 business days to process
Special Circumstances
We understand that extraordinary circumstances can arise. In cases of serious illness, bereavement, or other exceptional situations, please contact us as soon as possible. We will consider such cases sympathetically on an individual basis and may offer more flexible refund or rescheduling options at our discretion.
Documentation may be required to support claims of special circumstances.
Changes to This Policy
SharedCorner reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
The policy that was in effect at the time of your booking will apply to your transaction.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
SharedCorner
Studio 46d Price Harbours
Lake Nathanshire, BR6 9XJ
United Kingdom
Email: [email protected]
Phone: +441346528241
